Contact and help

Money stuck or locked out? Contact Chips Casino

Message Chips Casino support any hour through live chat, e-mail or phone, seven days a week, and expect a human answer in minutes.

Talk to support Licensed and regulated

Paid today

585,963 A$

5,131 Players online

Operating under license OGL/2017/9372/486 issued by the Gaming Control Board Curaçao since 2017.

Average payout processed in 21 minutes. A$55M paid weekly to 171,000+ active players.

128-bit SSL encryption across all transactions. Games audited by BMM Testlabs and GLI.

Faster answers

Chips Casino gives you three ways to a person

Use this block when you need a person today and want the shortest queue.

Need an answer right now

Best for quick questions about bonuses, spins or a screen that will not load; a chat agent typically responds within five minutes, day or night. Never share your password with an agent.

Start the chat

Get your documents on record

Reach [email protected] with screenshots or document copies when details need checking; replies typically arrive within twelve hours, so this suits non-urgent matters. Never include your password in a message.

Write an e-mail

Ring the phone team

Call +61 2 6827 9115 (AEST) when talking through a payment or account lock beats typing; a phone agent typically picks up within five minutes. Never read your password aloud.

Call the line

Local hours, local voice

Playing from Australia and need support?

Chips Casino keeps its support desk open around the clock so Australian players never wait on a closed line.

Get in touch

Australian phone+61 2 6827 9115

Support time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

Regulator and licenceGaming Control Board Curaçao, OGL/2017/9372/486

Safer play

Gambling supportGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

Chips Casino escalation

Chips Casino takes a complaint up a level

You will know the four steps from a first e-mail to the Curaçao regulator.

Chips Casino complaint inbox

Send your complaint to [email protected] and describe what happened in order, with screenshots, dates and the amounts involved. Support logs it as a complaint, not a chat question.

Your case under review

Check the reply inside twelve hours and answer any questions in one message. Quoting a reference keeps the thread intact, so nobody restarts the case from scratch.

Chips Casino manager review

Ask the agent to pass the case to a manager if the answer misses the point. A manager re-reads the whole thread and can adjust a decision or explain it in writing.

Chips Casino regulator route

Escalate to the Gaming Control Board Curaçao if no resolution comes after the manager stage. Send the board your complaint number, the full thread and both sides' positions.

Six inboxes

Which e-mail should you use?

Choosing the right inbox removes the worry that your message sits unread in the wrong department.

Account

General support and login help[email protected]

Document verification checks[email protected]

Money

Deposits, withdrawals and payouts[email protected]

Other teams

Complaints and disputes[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

One prepared message saves a dozen slow replies

Line these up and the agent can act on the first message you send.

Player ID or login e-mail
Payment method and last four digits
Transaction date, time and amount in Australian dollars
Screenshot of the error or the pending request
Short summary of what you already tried

Chips Casino hours

Someone is at the desk, whatever hour you are reading this

It settles the worry that nobody is watching the clock in your time zone.

Live chat

Chat hours24 hours a day, 7 days a week

Chat first reply5 minutes

Time zoneAEST

E-mail

Support e-mail[email protected]

E-mail reply12 hours

Phone

Phone line+61 2 6827 9115

Phone wait5 minutes

Support shortcuts

Clear answers, no hold music

One block that clears the worry you will be left hanging with nothing to show

trustWhat if the first answer leaves me unimpressed?+

Reply on the same chat or e-mail thread and say plainly what still feels wrong. A senior agent will pick it up, and if the fix involves money we tell you the outcome before closing. Nothing stops you taking it further to the regulator.

trustWhat happens if I need help at 3am on Sunday?+

Someone answers around the clock, every day of the year, in your time zone. Live chat and the phone line both put a person on within about five minutes at any hour. Send an e-mail overnight and you will usually hear back within twelve hours.

trustWhen will my verification be finished?+

Allow up to 39 hours from the moment your documents arrive, though most checks clear well sooner. Send all three at once, meaning proof of identity, proof of address and payment method verification, so nothing stalls waiting on a missing page.

trustWhat if I want proof this site is licensed?+

Chips Casino N.V. holds a licence from the Gaming Control Board Curaçao, number OGL/2017/9372/486, and has traded since 2017. That regulator oversees how we handle disputes and player money. Ask support and we will point you to the details.

trustWhat if I want my data copied or erased?+

Send the request to [email protected] and we confirm in writing what we hold and what happens next. Deletion follows the retention rules our licence requires us to keep. Expect an acknowledgement, then a clear timeline for the work.

trustWhere do I start if I cannot remember my login?+

Give the agent your full name and the e-mail address you registered with, and that is enough to find your account. Support never asks for your password, so never share it with anyone claiming to be us. A secure reset link goes to your registered inbox.

Checking who runs the site

Curaçao-registered, Australian players welcome

You will have the licence holder, address and licence number in one place.

Company

Legal nameChips Casino N.V.

Company number649373 (Curaçao)

Registered addressSchottegatweg Oost, Willemstad

Licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2017/9372/486

Written contact

Support e-mail[email protected]

When gambling stops being a game

Gambling problems deserve help from people with no stake in your play. Independent organisations across Australia offer free, confidential advice, crisis support and a national register that blocks you from every licensed operator at once.

Gambling Help Online. Connects Australians with free, confidential gambling counselling and practical self-help tools around the clock.

Lifeline Australia. Provides crisis support and suicide prevention for anyone in distress, any hour of the day.

BetStop National Self-Exclusion Register. Lets you register once to be blocked from all licensed Australian online gambling services.